Cancellations & Returns

We want you to love your Café Mambo Ibiza Shop purchase, so if, for any reason, you aren’t satisfied with your product, we will accept returns up to 30 days after it has been received, as long as it is in original packaging and with all tags.
We will send you an email once we have received your return, and if you haven’t heard from us in 10 business days, please contact us.
We are happy to refund your purchase on the same card that was used to make it or replace your purchase for something else. We are unable to refund postage charges, but will send a return free of additional charges.

Please include the completed delivery note that was in your parcel with your return. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please include a letter giving your name, address, customer number if possible, email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product.

Send returns to:
Grupo Mambo – SHOP RETURNS
Calle Balanzat, 12
Sant antoni de portmany
Islas Baleares 07820

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Can I return a gift?
You may return a gift with the same conditions as above, but we will only be able to issue a credit note for another item in our shop.
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Last modification: Thu 3 Dec 2015

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